director of quality & innovation (interim), GamCare
Rachel joined GamCare as a member of the Senior Management Team in 2019 to support GamCare in developing and implementing a Quality Management Framework that sets the standard of excellence across the UK gambling treatment system. Rachel has spent almost two decades in operational management roles working across several leading voluntary sector organisations, in areas of drug and alcohol treatment, youth work/participation, domestic abuse and mental health, often working in partnership with the NHS and Local Authorities. Rachel has also worked frontline as an outreach worker and team leader in Central London working with street homeless and sex workers.
Rachel is passionate about service user involvement and working collaboratively with service users and partners to design, develop and improve services. Rachel’s goal is to ensure that the workforce is motivated to deliver quality interventions/services that have a positive impact on improving lives.